Refund policy

Return & Refund Policy

At Keychain Couture, we want you to be happy with your purchase!

Returns & Exchanges

Because we offer handmade accessories and specially sourced products, we do not accept returns or exchanges for changes of mind, personal preference, or accidental orders, except where required by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

Your order number
A description of the issue
Clear photographs showing the damage, defect, or incorrect item

We will review your request and, when verified, offer an appropriate resolution, which may include a replacement or refund.

Refunds

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

Return Shipping

If a return is required because we sent a damaged, defective, or incorrect item, we will provide return instructions and cover reasonable return shipping costs.

Please contact us before returning any merchandise.

Order Cancellations

Cancellation requests must be submitted before an order enters processing or fulfillment. Once processing has begun, cancellation may no longer be possible.

Consumer Rights

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

For assistance with your order, please use the contact information provided on our website.